Customer Service Guide Written by: Ume Onyedikachi. C Customer service is a fundamental part of any business regardless of its size or industry. It involves offering assistance and support to customers before, during and, after their interactions with a company. In today’s global market providing exceptional customer service has become more important than ever before. Customer serv...

HOW TO START A LOGISTIC AND HAULAGE BUSINESS IN NIGERIA INTRODUCTION Haulage/logistics refers to the transportation of goods/products from one location to another within a nation or across many nations. The haulage and logistic service is rendered using vehicles that are big and strong enough to lift large amount of items at once. These vehicles include: trucks, trains, tankers, tr...

HOW TO START A DISPATH BUSINESS IN NIGERIA INTRODUCTION The business environment is dynamic and not static hence it changes in response to changes in technology. A large percentage of the world’s population are internet users. In Nigeria, as at today, over 100millon people are internet users and over 40% of these have done one or two online transactions within the past one or two d...

TAX AUDIT AND INVESTIGATION IN NIGERIA: A GENERAL OVERVIEW OF THE TAX AUDIT AND INVESTIGATION PROCESS INTRODUCTION TAX AUDIT Tax audit is a process whereby tax returns filed by taxpayers are assessed in accordance with the provisions of the law. A tax audit involves an examination of a taxpayer's (an organization or individual) tax returns to establish that the financial informati...